Dispatch/ Communications

Police/Fire Communications Communications
911 – Emergency
P: (336) 229-3500 – Non-Emergency
F: (336) 229-3579

Dial 9-1-1 if you have an emergency!
Burlington Police Department’s Dispatch / Communications Center is a 24 hour-a-day, 7 days a week center, supervised by Stephanie Chatman (336-229-3185) schatman@ci.burlington.nc.us and Kenyon Harris (336-513-5423) kharris@ci.burlington.nc.us. Burlington Police Dispatch / Communications functions as a vital link between the City’s Police and Fire Departments and those who need emergency or non-emergency assistance.

The Dispatch / Communications Center is equipped with state-of-the art technology in order to maintain our commitment of professional quality service to the Citizens of Burlington.  We handle over 128,000 incoming calls and dispatch over 88,000 (police and fire) calls for service annually.

If any citizen needs the Burlington Police Department non-emergency service they are encouraged to call (336) 229-3500, which goes directly to the police department communications center.

Communications staff is also available to provide talks and tours to the public regarding how and when to properly utilize the 9-1-1 system. Feel free to contact Kenyon Harris or Stephanie Chatman to schedule your group.

Burlington Police and Fire Communications Center 

Mission Statement

The Burlington Police/Fire Communications Center exists as a provider of communication links for individuals and service-providing agencies in order to promote public safety and the preservation of life and property.

Who to Call

In the event of severe weather, DO NOT call 911 to report utility outages.  Call the following numbers:
  • Power Outages 1-800-769-3766
  • Telephone Lines Down 611
  • Cablevision Lines Down 336-584-1380

If a power line is down, please call the Police/Fire Department at 229-3500 so the lines can be checked for fire hazards and safety until the utilities company can arrive to make the proper repairs.

Other useful links: